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After the Complaints Team contacted the casino, the issue was resolved, and the player confirmed receiving a resolution via email. The player from Estonia has requested a withdrawal two days prior to submitting this complaint. The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The complaint was rejected because the player didn’t respond to our messages and questions.

• The verification was later completed and the withdrawal request was successful.
• The player from France is dissatisfied with the withdrawal process.
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• We had marked the complaint as ‘resolved’ following the successful resolution of the withdrawal issue.
• The Complaints Team extended the investigation period, but due to a lack of response from the player, the complaint was ultimately rejected.

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Player criticizes casino’s weak self-exclusion measures.

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The account remained accessible, and she had not used any bonuses. The issue was resolved as the player confirmed that the withdrawal had been successfully paid out after further attempts. The player from Poland experienced a 16-day delay in receiving their withdrawal. Despite multiple inquiries, the player had yet to receive a response.

Eventually, the casino had conducted a manual transfer to the player’s bank account. The player had confirmed receipt of the funds, thus resolving the issue. The player from Germany requested a withdrawal three weeks prior to submitting this complaint. The player was asked to provide the casino with new documents for additional verification.