The player from Germany had been waiting for a withdrawal for less than two weeks. However, during the complaints process, the status of his payment changed to “being processed”. We marked the complaint as resolved after the player confirmed receipt of his second payment. The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. We advised the player to wait at least 14 days due to common processing times and potential delays.

Wizebets Casino Reviews

However, the player did not respond to the inquiries. As a result, we were unable to investigate further and the complaint was rejected. The player from Germany faced an issue with Wizebets regarding two €500 withdrawal requests. The first request, initially allowed, was later rejected, and the second was declined despite the 24-hour period having passed, citing the daily withdrawal limit. The player suspected that the casino was stalling withdrawals to encourage more gambling. The Complaints Team communicated with the casino, which clarified that the withdrawal had been canceled due to a technical error related to cryptocurrency specification.

Player’s experiencing difficulties withdrawing their winnings.

After my good experience in this casino i changed my mind and im not recommend this site! Its veru slow not working as should and my “VIP” manager if i can say VIP 😆 totally ignores my request to close my a account! I never won on this site just lost lot of money and if i won just small amount of money the wanted verification after verification and then another verification omg… Do not even register on wizebets because you lost and you not be able to close account.

Player’s account is closed, and funds are delayed.

The issue was resolved as the player confirmed receiving all pending payments, including the final 644 Euros. The Complaints Team appreciated the player’s cooperation and marked the complaint as ‘resolved’. The player from Poland experienced a 16-day delay in receiving their withdrawal. Despite multiple inquiries, the player had yet to receive a response. The issue was resolved after 20 days, with the player confirming receipt of their payment. This casino offers a positive experience with bonuses, a variety of games, and hassle-free deposits and withdrawals.

• The casino had indicated that the delay was due to the payment provider and the player’s bank refusing the transaction.
• As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system.
• To address this issue that you’ve described promptly, we kindly ask you to provide us with specific details via our support chat.
• Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.

This makes it a medium-sized online casino according to our classifications. There are nine tiers within a program, including Beginner, Light, Skillful Brave, Strong, Inspire, Unique, Elite, and Super VIP. The list of perks for being a VIP includes decreased wagering requirements, special promotions, and personal managers. Considering the Curacao license, the number of localizations, and plenty of accepted currencies and payment methods, it is safe to say that Wizebets welcomes international traffic. More specifically, it belongs on a list of online operators for Canada and allows Poland.

• Despite his suggestions to remove 2FA from the first account to regain access, the casino had ignored these requests.
• The table below shows the casino’s win and withdrawal limitations.
• We had marked the complaint as ‘resolved’ following the successful resolution of the withdrawal issue.
• An Austrian player’s winnings of 1400 EUR were denied by the casino because the deposits were made using a credit card that didn’t belong to her.

About Wizebets Casino

The Complaints Team had engaged with the casino, which stated that the player’s account had been closed due to violations of their terms regarding restricted countries. The team expressed concerns about the casino’s practices, highlighting fairness issues related to allowing players from restricted regions to deposit while denying withdrawals. Ultimately, the complaint was closed as ‘unresolved’ due to the casino’s stance, although the team noted that the situation might have affected the casino’s rating. Later, the casino reopened the complaint, acknowledged the issue, and restored the player’s winnings, leading to a resolution. The player from Switzerland had requested a withdrawal less than two weeks prior to submitting her complaint.