The issue had been considered resolved by both parties. The player from Germany is having trouble withdrawing money. Despite completing KYC verification 3 times and being informed it would take some time, the issue persists from over a month. Despite the delay, the player later informed us about receiving their wiinings so we closed the complaint as resolved.

Player’s account has been closed and winnings were confiscated.

The player stopped responding to our messages and questions and we were forced to reject this complaint. The player from Poland was accused of opening multiple accounts in the casino and his account was blocked. The casino provided sufficient evidence to show that the player had used a payment method that was also used by another account. The player from Germany has been waiting for a withdrawal for less than two weeks. The player from Peru has been waiting for a withdrawal for less than two weeks. The player from Brazil has been waiting for a withdrawal for less than two weeks.

The player from Germany has been trying to close their account due to a gambling problem. The player didn’t specify the reason for closing the account and the casino later closed it. However, the player stopped responding, therefore we were forced to close the complaint. The player from Germany is not able to withdraw winnings due to incomplete verification.

Player’s bonus has expired.

The player from Portugal had been blocked from the casino where she had been a regular for several years, with an outstanding amount of 250 euros. The casino had cited certain terms as the reason for the block, but the player claimed there was no justified reason. The player had been able to receive her outstanding balance of €250, but her account remained blocked. We had clarified that according to the casino’s terms and conditions, they retained the right to terminate accounts at their discretion.

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The player’s account was eventually verified and the issue was successfully resolved. The player from Germany is experiencing issues because he created two accounts. Even though the player registered two accounts and took multiple bonuses, the casino paid him 70% of his winnings as a gesture of goodwill. The player ”diabyKSC” requested to have their account closed permanently but this request was ignored. After losing more money, the player made the request again, this time giving the reason as gambling addiction, but the casino still did not close the account.

• The player from Portugal, who had duly completed the KYC process and complied with all casino rules, reported a sudden account closure at Vulkan Vegas.
• The player from Brazil is experiencing difficulties withdrawing their winnings due to ongoing verification.
• When we contacted the casino, it responded informing us that the player was able to withdraw then.
• The player from Germany has been blocked probably due to having mulitple active accounts.
• Even though it seems that the player was refunded, we rejected the complaint because he stopped responding to our messages and questions.
• The player confirmed that the problem had been solved, leading to the complaint being marked as resolved by the Complaints Team.

She requested a withdrawal around three weeks ago and as per the casino, the withdrawal was accepted but not processed. However, the money bounced back into her casino account and the withdrawal was rejected without clear reason or communication. The player from Austria submitted a withdrawal request less than two weeks prior to contacting us. The player from Germany had requested a withdrawal prior to submitting this complaint. After being advised by the Complaints Team to wait for 14 days, the player had agreed to do so.

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They had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his money, and the Complaints Team marked the complaint as resolved. The player from Romania had their account blocked after verification and was unable to access their winnings. Despite adhering to verification processes and being approved, the account was blocked without returning the deposit. The casino provided evidence of the player creating multiple accounts to abuse no-deposit bonuses.

We ended up closing the complaint as resolved since the casino decided to pay the player their winnings. The player from Ukraine is struggling to withdraw his winnings. The casino pointed out that 2 players activated and played with the same free spin bonus from the same device. The complaint was closed as the casino resolved the issue with the player. The player from Brazil had his account blocked due to unsuccessful KYC verification. The player from Greece is dissatisfied with the casino’s RTP (Return to Player).

The player confirmed receiving the full amount, and the complaint was marked as resolved. The player from Germany had been waiting since June 1 for a payout of 800 euros and another payout from June 13. Despite the casino’s promise to process payouts within 5 bank days, they kept telling him to be patient. The issue was resolved after the player confirmed that all pending winnings were finally paid out. The player from Germany won €1000 on June 1st and had waited for three weeks for the payout, repeatedly being told to be patient. Despite being a loyal customer with no prior issues, he became disappointed and stopped playing.