I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The player from Portugal is experiencing difficulties receiving a bonus in the casino. The player from Sweden is dissatisfied with the casino’s RTP (Return to Player).

The player from Canada is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The player from British Columbia submitted a withdrawal request less than two weeks prior to contacting us. The player has received the payment, and the complaint was closed as “resolved”. The player from India had faced an issue where his deposit was not credited to his casino balance.

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• The player from India won a total of 42,006 INR at Leon Casino but faced multiple verification requests, including a bank statement and a selfie with a date.
• Following a verification process that was initially disputed by the player, the withdrawal option was restored, and the player successfully received his funds.

After several communications with the casino’s support team, his identification had finally been verified. Consequently, the player had been able to successfully withdraw his winnings. The issue had been resolved and the complaint had been closed. The player from Portugal had completed the casino’s requested verification process, which included additional unusual steps.

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The complaint was rejected because the player didn’t respond to our messages and questions. The player from Portugal, who was struggling with a gambling addiction, had requested self-exclusion from Twin Casino. Despite this, the casino allegedly tried to persuade him to continue playing. The player subsequently deposited and lost €5000 and was seeking a refund, arguing that the casino had taken advantage of his known addiction. The Complaints Team had asked for evidence of his self-exclusion request, but the player was unable to provide it.

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• Casino online 365 we had to do a comprehensive Thrills Casino review to find out whether the site is licensed or not, you will need to send your verification documents.
• The player from Canada is claiming a full deposit refund due to missed verification.
• The organization also regulates everything that Twin Casino does.
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To update you, we have received some information from the casino representative outside this complaint thread and are still gathering the data to make the whole picture clear. I’ve just reviewed your case and am sorry to hear about your struggles with verification. Discuss anything related to Twin Casino with other players, share your opinion, or get answers to your questions. The player from Ireland has been asked to submit additional documents.

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The complaint was closed as the player received the refund. The player ”GARLEN01” had been trying to get their account verified for several months, however, the documents were getting rejected by the casino. The operator never responded to the complaint, so the case remained unresolved. The player from Greece had made a deposit of 20 euros, but the casino had wrongly taken an additional 60 euros without consent.