The issue had been successfully resolved and the complaint had been closed. The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. The player from Italy is experiencing difficulties withdrawing his funds because the transaction to the preferred payment method has been declined. The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. The player from Romania had submitted a withdrawal request less than two weeks before contacting us.

After some confusion about the refund process, the player had confirmed that he received the refund as a combined payment with another dispute. The issue had been resolved successfully with the player receiving his funds, leading to the closure of the complaint. The player from Canada had had his account closed at GetSlots casino, where he had had a pending withdrawal of $693 and a deposit of $600 towards a new bonus offer. He had stated that he was unable to contact the casino.

Player’s funds not credited after deposit.

We contacted the casino, which agreed to process the withdrawal via cryptocurrency once the player completed the verification process. After the player submitted the required documents, the verification was completed, and the funds were successfully withdrawn. The player from Ontario had had his account closed by Pino Casino while auto-play was active, which left him unable to access his account balance or contact the casino. The casino had stated that the account was closed due to security reasons and they were processing a refund.

The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. After submitting the complaint, the player confirmed that he had received his payment. We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint. A player from the United Kingdom is having issues with a delayed withdrawal. Despite the casino’s claim of having processed the payment, the player hasn’t received the funds yet.

• The complaint was resolved as the player received her money from the casino.
• He believed the casino was withholding his funds through these verification tactics.
• The player acknowledged receipt of the funds, and the complaint was marked as resolved by the Complaints Team.
• The issue had been resolved, and the player had confirmed the receipt of his winnings.

Player’s withdrawal request is delayed.

The Complaints Team marked the case as successfully addressed. The player from Serbia registered at the casino, deposited €20, and won €300, but faced repeated issues with withdrawing the remaining €180. After further communication, the player received the winnings after more than a week of complications. The player from Berlin has requested a withdrawal less than two weeks prior to submitting this complaint.

Complaints about related Duxcasino

The casino then confirmed that the withdrawal of the disputed amount had been processed and paid, and the player confirmed receipt of the funds. However, the player reported that their account was subsequently limited for betting and blocked by the casino. The casino repeatedly canceled the withdrawal, demanding more documentation, and the problem remained unresolved. The Complaints Team intervened, clarifying the required documentation and facilitating communication between the player and the casino. Eventually, the misunderstanding regarding the player’s Notice of Assessment was cleared, leading to the approval of the document and processing of the withdrawal request. The player confirmed receipt of all payments, and the complaint was marked as resolved.

The player’s deposit was not credited for unknown reason. The complaint was resolved as the player’s deposit been credited. The player from the Netherlands has requested a withdrawal. The player from Germany deposited €48 into their Bruno Casino account via Binace Pay. The amount was debited from their Binace account, but it has not been credited to their Bruno Casino account.

The player from Germany had been awaiting a payout of 2500€ since April 19, 2024. The casino attributed the delay to technical problems with the payment provider. He confirmed that he had successfully completed the full KYC verification process and all his previous withdrawals had been successful. He also mentioned that the issue had affected other players on the site. After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked the complaint as ‘resolved’ in our system.

Player’s account was closed without explanation.

A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before. The player confirmed the issue was resolved and his winnings were received. The player from Germany has requested withdrawal a week ago. The complaint was resolved as the player received his withdrawal. The player from Greece requested a withdrawal and after 15 days of waiting for the payment, he decided to submit a complaint. The player from Germany has been experiencing difficulties withdrawing her winnings due to ongoing verification.