Any data, information, or links to the third parties on this website are for educational purposes only. The inclusion of a link to an external website should not be seen as an endorsement of that website. You are responsible for verifying and meeting age and jurisdiction regulatory requirements before registering with an online casino. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. I understand this isn’t a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach.

Gambling Portals

The design is responsive, and it offers the instant play mode as well as the download. For those who like to gamble on the go, there is a separately developed mobile mode. Thank you very much for submitting your complaint and I’m really sorry to hear about your issue with Winbig21 Casino. Please allow me to ask you a few more question before we would move forward. An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Games and Software

I made a withdrawal and was emailed straight away to advise I would be paid within 7 working days. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. If you have any supporting evidence, please send it to my email address All content is categorized by Table Games, Video Poker, Interactive Slots, Progressive Jackpots, Three Reel Slots, Five Reel Video Slots, and Specialty Games. Interactive Slots are featured everywhere where Rival software is available, and they are the signature category of this studio.

Software

They were submitted before I won the $300 on a free spins bonus. I also sent them a copy of my new drivers license, since the one on file had expired on my birthday on 4/18. So I updated my identity papers and it was also received and approved. I try to reach out every day to ask when I’ll get me winnings.

Winbig21 Casino – The player’s withdrawal is delayed.

• However, the casino, which was operating without a valid license, did not respond.
• So I updated my identity papers and it was also received and approved.
• Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to.
• So as for the last contact I had with them I would have to say maybe a couple days ago.
• This is a mono-software library providing about 100 games from Rival.

So as for the last contact I had with them I would have to say maybe a couple days ago. We would like to ask the casino to reply to this complaint. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. Rival also provides several progressive jackpot slots, which are Money Magic, Strike Gold, Major Moolah, and One Million Reels B.C. Most major gambling portals rate this brand below average. The review from CasinoMeister features the “No Can Do” label, and it is on the Warning List at LCB.

The sister titles include Platinum Reels, Ricardo’s, Pantasia, Malibu Club, and more. This is a mono-software library providing about 100 games from Rival. Though this can hardly be characterized as a diverse selection, it should be taken into consideration that only one software developer is represented. Almost the entire collection of Rival’s releases is available, and all game classifications are featured. In addition, new releases are added to the lobby from time to time. All Rival-powered places to bet and win offer big bonus sums, and Winbig21 is no exception.

We had advised the player to choose casinos based on their reviews and ratings in the future. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

I’m afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I’ve reviewed your case and am sorry that you came across such a problem with the withdrawal of your funds. I’ll try my best to help you with the issue by contacting the casino and we’ll see what can be done when they reply. For those who have already registered and used their sign-up offer, there are weekly promotions, such as cashback and benefits for active wagering, which come as comp points. Up to EUR 50 can be earned for referring a friend who deposits and wagers here, and there are also random surprise deals.