However, the casino had requested an official document from the bank, which the bank had refused to provide. The casino had then asked for the player’s bank statements, which the player claimed to have sent multiple times. The casino had provided proof of payment to the Complaints Team, but the player could not provide any official document from her bank. The complaint had initially been closed as unresolved due to the conflicting claims. However, it had later been reopened at the request of Bizzo Casino, who had confirmed that they had refunded the player in December 2022. The player had also confirmed receiving the refund, leading to the complaint being marked as ‘resolved’.

Player has not received their withdrawal.

Keep in mind that the maximum win limit of free spins you get with the bonus might differ from the bonus itself. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Signing up was a breeze, and I was able to start playing quickly. Verification took a bit longer than expected, though.

• The issue was resolved when the casino blocked her account permanently, citing signs of gambling addiction, which she denied.
• Presently he’s experiencing difficulties proving that he’s the rightful owner of the account and withdrawing his winnings.
• Based on the revenues, we consider it to be a small to medium-sized online casino.

Player faces potential confiscation of winnings due to bet size confusion.

However, it is absolutely certain that responsive pages for mobile use will also be available to players. The site will work with all smart devices, such as tablets, and can be accessed anytime, anywhere, and any operating system. The player from Mexico faced delays with account verification required by 22 Bet, which prevented him from withdrawing funds. Despite having submitted all requested documents to the security department four days prior, he did not receive a response and was still unable to access his winnings. The issue was resolved after the player provided additional documentation, including a selfie with a blank sheet of paper and a passport.

As a result, we had marked the complaint as ‘resolved’ in our system. The player from Serbia successfully withdrew a small amount from 22bet but faced extensive verification requests for a larger withdrawal of $2,550. Despite providing numerous documents over 19 days, the process remained unresolved. The player confirmed that the casino eventually paid the full amount via cryptocurrency after a lengthy verification process. We closed the complaint as resolved based on the player’s confirmation. The player from Spain has submitted a withdrawal request less than two weeks prior to contacting us.

By starting playing with real money at Spinia Casino you automatically become a member of the VIP program. The higher your VIP status, the more rewards and special privileges you will receive. So start playing quickly and climb the ladder to be treated like a king! As a loyal player, you also enjoy the loyalty program where you can expect cashback promotions and other rewards.

Player’s withdrawal is delayed due to verification.

The casino had initially offered bonuses to keep the account active and ignored the closure request after the player refused. The Complaints Team had clarified the difference between account closure and self-exclusion, and asked for the player’s reasons. The player confirmed that he wanted to stop playing altogether. The account was eventually closed successfully, and the complaint was marked as resolved by the team. The player from Germany submitted a withdrawal request less than two weeks prior to contacting us.

The complaint was resolved as the deposits were credited. The player from Netherlands has deposited money into his account, but the funds seem to be lost. The player from Iceland has requested withdrawal a week ago. The player’s struggling to verify his account as his documents are not accepted. The complaint was resolved as the player successfully verified and withdrew.

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The documents I sent for verification was very easy. They are a different casino site then one other I am playing on as well, but there I play only Sports betting. You got to read the rules first before you play, so you won’t be suprised and you do not need to write nasty things about them. The VIP Manager I have, Yasmin, is a real good person and always tries to help me out.

• The player from Iceland has requested withdrawal a week ago.
• Eventually, the player confirmed receiving his winnings and acknowledged the importance of using his own payment methods to avoid issues.
• Spinia Casino does not mention a maximum win limit related to this bonus in their Bonus Terms and Conditions.
• Bad experience in general, I never usually give 1 star but their customer support was just awful.
• The good news is that you will find the same game range at the mobile Casino of Spinia as in the desktop version.

The player confirmed that the problem was solved and the complaint was marked as resolved. The player from British Columbia had struggled with withdrawal requests for three months, facing repeated and unnecessary verification demands from the casino. After extensive communication with the Complaints Team, the player successfully withdrew $8,000 from a total balance of $29,000, although a limit of $4,000 per day applied. The complaint was marked as resolved, with the option to reopen it if any further issues arose.