JL Martinez complained he won €3,000 at the casino but his account was closed and he was unable to make neither a deposit or a withdrawal. Later on, he was unable to transfer the money via Neteller. There is no further information and this complaint was left unsolved. The player from the United States had requested a withdrawal three weeks prior but had not received the funds or any actual responses, despite numerous conversations with the agent. The player had completed the KYC verification and this would have been their first withdrawal. The Complaints Team had attempted to contact the casino for further clarification but was unsuccessful.

The casino split the payout into payment installments but still, Anna didn’t receive her money. The player from the United States has requested a withdrawal three weeks ago. We closed the complaint as “unresolved” since after several attempts to communicate there’s been no reaction from the casino regarding the case. The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint. Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them.

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The player requested a withdrawal but 3 months later, they still didn’t receive anything and the casino became unresponsive to their contact attempts. The casino kept promising Oratorio03 that they would send him his payment soon, but the player has apparently never received it. The casino was unresponsive to the public complaint and the complaint remains unsolved. Fourses, the player, was not receiving his winnings despite the successfully verified documents. The casino never responded to the complaint and it remains unresolved.

Game providers

• Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to.
• Kevin asked for withdrawal and sent all the documents needed for the account verification but one month later, the payment was still not processed.
• JL Martinez complained he won €3,000 at the casino but his account was closed and he was unable to make neither a deposit or a withdrawal.
• The player complained there was no obvious reason for his delayed payment as he had followed all the casino rules, sent all the required documents and his banking information, etc.

Due to the lack of cooperation from the casino, we marked the complaint as ‘unresolved’. Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Crazy Luck Casino has Very low Safety Index of 3.1, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria. Read our Crazy Luck Casino review to discover more about this casino and decide whether it is a suitable option for you. Our expert casino review team has carefully analysed Crazy Luck Casino in this review and evaluated its positives and negatives using our casino review process.

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The live support kept telling her it would arrive soon. The casino reacted to this complaint by asking the player for her login information. The player complained he had been waiting for his payment for almost 3 months. The casino never responded to the complaint and it remained unsolved.

Eli complained that she had received a special offer via email and the casino support reassured her that there was no max cashout to the winnings from the promotion. However, when she received the promotion she read that the max cashout was 3x the bonus amount. He waited for him to return, then it needed to be approved by another manager who was not present at the casino either. The casino never responded to the complaint and the complaint remained unsolved.

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• Rokeby school is looking for an experienced facilities and premises professional to join its established premises team.
• I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.
• Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.
• The casino reacted to this complaint publicly but the complaint didn’t get resolved anyways.

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