However, when attempting to withdraw their winnings, a lengthy verification process was initiated. After completion of the process, the casino claimed he had a duplicate account. The player from the Netherlands had created a second account on 0xbet after he lost access to the email and phone linked to his first account. Despite his suggestions to remove 2FA from the first account to regain access, the casino had ignored these requests. The player had been able to deposit on the second account, but his withdrawal requests were met with unresponsive customer service.

Player’s deposit is lost.

The player from Austria reported that some funds transferred from the bank did not reach their betting account. They’ve been in contact with support but are still waiting for a resolution. Multiple requests for bank statements and screenshots were provided without satisfactory progress. The player from Germany requested a cashout of her winnings. The player from Germany had been attempting to verify his account with BetiBet.

• The player from Spain had made two deposits and won 1,700€, but encountered issues when attempting to withdraw.
• There is 1 bonus offered by BetiBet Casino in our database at the moment.
• We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it.
• After extensive communication and document verification, the casino decided to verify the player’s account and allowed the withdrawal.
• The player from Austria deposited 46 EUR and won 1500 EUR.

Player criticizes casino’s weak self-exclusion measures.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved, and the player confirmed that the withdrawal had now been processed. The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The player from Greece faced delays in withdrawing funds due to continuous requests for additional verification documents. The player finally logged in without using a VPN and contacted support as instructed, leading to the verification being completed and payouts initiated.

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After she submitted her complaint, she had been asked to provide additional details such as the payment receipt and the reason for the account block. However, the player later reported that the money had been credited to her account, and hence, decided to cancel her complaint. The player from France is dissatisfied with the withdrawal process. The player later confirmed that he received his winnings, therefore we marked this complaint as resolved. The player from Slovenia has requested a withdrawal more than two weeks prior to submitting this complaint.

The player was asked to provide the casino with new documents for additional verification. The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. The player from Japan had won a network tournament organized by Spinmatic but had not received the prize money for over two months despite multiple inquiries to the casino. After the player had submitted a complaint to us, we contacted the casino to verify the player’s winnings.

• The player from Ontario faced significant issues with their Lamabet account after winning $10,000 CAD.
• The issue was resolved when the casino finally paid out her winnings.
• That is why we always check these when reviewing casinos.
• The player stopped responding to our questions and comments, so we rejected the complaint.

Later, the player reported that all three requests had been cancelled due to a technical problem and had been asked to request the payout again. Eventually, the player confirmed that the payment had been successfully completed. We had marked the complaint as ‘resolved’ following the successful resolution of the withdrawal issue. The Complaints Team confirmed that the player’s payout had been completed ahead of the standard 14-day processing time and marked the complaint as resolved.