The player had been in regular contact with various support staff, ensuring her account was in order before each new withdrawal attempt. We had attempted to assist, but due to the player’s lack of response to our inquiries, we were unable to further investigate the matter. The complaint had been rejected due to the player’s non-responsiveness. The player from Germany tried to withdraw €400 from Platincasino but faced issues with verification. Despite submitting their ID and proof of residence, the account statement and deposit receipts they provided were rejected. The casino requested a deposit receipt for a transaction that didn’t occur.

• However, her account was closed without notice, and after a video call to unblock it, she still received no response regarding her withdrawal despite waiting three weeks.
• If you don’t want my business then fine but don’t make out I have a gambling problem.
• The player from Germany had requested a withdrawal less than two weeks before submitting this complaint.
• The player from Norway had won 2,000 euros at PlatinCasino and completed the required verification.
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None of this is required when signing up or depositing which is handy for them. In my 16 years of working in the gaming industry this has to probably be one of the worst casinos I’ve ever dealt with. The player from Germany faced issues with their withdrawal not being processed despite being fully verified and a long-term member. After multiple inquiries, they only received responses asking for patience, with the status stuck on ‘progress’ for hours. The payout was successfully processed one day later, resolving the issue. The player from Hamburg has been waiting for a withdrawal for less than two weeks.

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The complaint was closed as the player confirmed her withdrawal had been accepted and no further response was received. The player from Finland’s account had been deleted after requesting a withdrawal of €220.25 following the completion of wagering requirements. Despite having provided the requested documents, the casino refunded the initial deposit (€200) without explanation, instead of the full amount owed. The Complaints Team had reached out to the casino for clarification on the account closure and confiscation of winnings, but no satisfactory response was received.

Player is dissatisfied with the wagering requirements.

Unfortunately, since we didn’t receive any response from the player regarding the regulator’s decision, we ended up rejecting the complaint. The player from Germany has requested the account closure due to a gambling problem several years ago. We ended up rejecting the complaint because it was not justified. The player from Germany had his partial funds vanished from the account while playing.

Player’s withdrawal is delayed due to verification issues.

Discuss anything related to Platin Casino with other players, share your opinion, or get answers to your questions. The player from Germany self-excluded himself but was still able to make a deposit of €80 before his access was blocked. Based on the 96 user reviews of Platin Casino in our database, it has a Mixed User feedback score. To view the casino’s user reviews, navigate to the User reviews part of this page.

You will not be charged a processing fee except with Paysafecard and CashtoCode which is 15% on both. Before you claim the Platincasino welcome bonus, make sure to read the full terms of the offer. This means how many times you must play through the bonus funds until you can make a withdrawal. PlatinCasino has done a great job making it easy for players to get in touch with the company’s customer service department. Besides an in-depth Frequently Asked Questions section, there is also a live chat service available seven days a week equipped with a bunch of accommodating personnel. One may also choose to contact them by email, which is an excellent resource for those who wish to learn more about a particular topic.

• The complaint was resolved as the player verified his account and processed his payout.
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• The player faced repeated cancellations of his withdrawal requests and difficulties in communication with the casino regarding document verification.

Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Spain is experiencing difficulties withdrawing his winnings due to ongoing verification of the payment method. We closed the complaint because the player confirmed the issue was resolved.

Player faces delayed withdrawal and unanswered inquiries.

Any of the information we collect from you may be used for the following purposes, with the tie sandwiched in between. If that’s not worth a spin or two then we don’t know what is, and just as in video games. Up to 18 wilds can come into play during an entire round, platincasino casino login app sign up Malaysian ringgit. Other than the 243 ways to win, there are many other slots by Belatra Games equipped with a local jackpot feature including Super Seven. Platin Casino is licensed by the UK Gambling Commission and uses advanced security measures to protect player data.