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They also mentioned potential reasons for the delay such as unfinished KYC verification or a high volume of withdrawal requests. The player was asked to wait at least 14 days after requesting the withdrawal before submitting a complaint. After two weeks and several interactions with the casino’s online chat, the player finally received his winnings. The complaint was marked as ‘resolved’ by the Complaints Team. The casino’s Safety Index, derived from these findings, provides a score reflecting online casino’s safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly.

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