I have had very few issues demanding contact with customer service so cannot comment on OPs issues. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Japan had his winnings cancelled without further explanation. The player from Argentina requested a withdrawal, but then his account has been closed. The player from Canada has requested a withdrawal more than a month ago. The player from South Africa had her winnings confiscated for an unknown reason.

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She was asked to send documents for verification, which she did several times, but the requested withdrawal always ended up back in her casino account. The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. After providing the casino with the correct information, the player recieved her winnings and the complaint is resolved. 21 Dukes Casino presents more than 500 slots which you can spin the reels of online. Therefore, it goes without saying the majority of offered games at the casino consist of slot games. Some of the favorite games in this section are Gonzo’s Quest, Avalon, Game of Thrones, 3 Genie Wishes, Pistoleras, Dead or Alive, Excalibur, and Queen of Gold.

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The player from Australia has been accused of breaching bonus terms by placing a single bet greater than the allowed one. The player from Canada registered and played with a bonus. His account was blocked after requesting a withdrawal. However, due to a lack of reliable evidence to prove the this accusation, the casino requested the player to prove his identity. During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are.

Player’s withdrawal has been delayed.

• The player from Portugal has requested a withdrawal a month ago.
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• The player from Mexico has been asked to provide documents they don’t have.
• They have a welcome package for new players, which typically includes a significant match on your first deposit and possibly some free spins.

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• The player from South Africa was experiencing difficulties withdrawing her winnings due to ongoing verification.
• The player from France requested a withdrawal and the casino asked him to submit documents for additional verification.
• The player’s unable to withdraw his balance from the casino as there are no available payment methods.

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The complaint was resolved as the player received his balance. The player from Australia has requested a withdrawal three weeks prior to submitting this complaint. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.