The player opened the account Pokemon55 on July 30th of 2019 and played on our website. For some reason, the player also decided to open a second account, happynewyear24 on the December 30th of 2023. The player opened the account Pokemon55 on July 30th of 2019 and played on our website. For some reason, the player also decided to open a second account, happynewyear24 on the December 30th of 2023. We would also like to ask here for the player to share if he does have any other accounts at our website the should be close. By creating a new account while you already have existing accounts you break the casino’s rules.

Player’s deposits have never been credited to his casino account.

However, when we perform an assessment on Pokemon55 account we can see that the account has not been active since the 10th of December 2022, more than 1 year before the event of the player account being closed. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The player from Bosnia and Herzegovina had his account blocked without further explanation. Investigation shows that player asked for account blocking so we are rejecting this case as unjustified. The player from Germany is experiencing difficulties accessing his account. The player from Austria is suggesting that their country should have been listed as restricted jurisdiction.

Range of Payment Options and Anonymous Gaming

The player never mentioned gambling addiction in his requests, he only mentioned “ban” and “unban”, which has nothing to do with self-exclusion. Simple account closure can be lifted anytime, meanwhile, self-exclusion can not. Clearly informing the casino about gambling addiction is the key to making the process as fast and effective as possible. The player from California had their account blocked and balance voided as they were a resident of the United States, which was one of the countries listed as restricted in the casino’s Terms and Conditions. The player claims they had never used a VPN and that they had filled out Germany as their country of residence because they were staying in the country at the time of registration.

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Thank you very much, Hatchkler, for providing the necessary information. I will now transfer your complaint to my colleague Michal ()  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future. You can exclude yourself for a period between 6 (six) months and 5 (five) years or permanently. You shall identify the time you want to be self-excluded upon request. I’m sorry to hear about your negative experience with Roobet Casino.

People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I won 1000x on plinko, but it was nott credited to my account, I had contact with support, it took a few days, but they dit credited it to my account, so for that I give 5 stars. Discuss anything related to Roobet Casino with other players, share your opinion, or get answers to your questions. The player from United Kingdom has registered an account despite his country was listed between restricted ones.

After gathering all the necessary information, we rejected the complaint as ‘Unjustified’ on the grounds of the player’s gaming account being unverifiable. The player from Austria asked for self-exclusion, but it was not activated immediately. Unfortunately, the player didn’t send the request to the correct email address. Since this was not the casino’s mistake and his account was later closed based on another request, we ended up rejecting the complaint. The player from New Zealand won 3.6 million USD on Roobet.com’s ‘Crash’ game. The casino accused the player of cheating, requested additional verification, and subsequently closed the account.

Player is suggesting that their country should have been listed between restricted ones.

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The player from Buenos Aires had deposited over 500 USDT via the Tron network but mistakenly used USDT instead of TRX. Despite having contacted support, the casino claimed it could not retrieve the funds, although Binance had confirmed that the network supported USDT. The player, a regular user with significant wagering history, sought assistance in recovering the deposited amount. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint. The player from Russia had deposited a total of 800 dollars, reaching a balance of 1,504 dollars, but faced difficulties withdrawing 400 dollars.

The complaint was closed with advice to seek professional help and use self-exclusion tools. The player from Quebec had requested account closure due to a gambling addiction but had already lost over $4000. The player also claimed that the platform allowed illegal gambling, specifically mentioning the case of a Youtuber from the United States who used a VPN to bypass security. The player planned to file a complaint about this matter, and alleged the game was rigged. We had clarified the difference between account closure and self-exclusion to the player and had asked for the self-exclusion request to be sent to the casino for review.