After a few days, it was completed, and the accounts were unblocked. The player from Malta had been unable to process a withdrawal due to the lack of a withdrawal option, even though his account had been verified. He had reached out to the casino through various channels but had received no response. The player’s account had been verified over two years prior, and he had been an active player since that time.
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The Complaints Team contacted the casino, which provided evidence supporting the account violation. Consequently, it was determined that the casino’s actions were justified, and the complaint was rejected. The player from British Columbia has requested a withdrawal prior to submitting this complaint. The complaint was rejected because the player didn’t respond to our messages and questions.
We received an email from the player confirming that the issue was resolved. The player’s struggle to verify as his documents are getting rejected. The player from the Czech Republic has been blocked without further explanation. The player’s been charged by the casino without any authorization. The player struggles to verify as the casino is keep requesting new documents.
The casino credited the withdrawal amount back to the player’s account and suggested using an alternative payment method due to technical issues with the original method. The player insisted on using the same method despite the casino’s warnings. Eventually, the winnings were paid out, and the complaint was marked as resolved. The player from Germany requested a withdrawal of €550 on June 1st. While €250 was processed immediately, the remaining €300 (€50, €150, and €100) had not been received.
We closed the complaint because the player didn’t reply to our questions and messages. The player from Chile states that the casino unjustly deducted 10,000 CLP from his account. The player later informed us that the sum was deducted rightfully, so we rejected the complaint. The player from Mexico faced a blocked account after depositing due to an alleged multiple account issue. The player from Germany requested a withdrawal through Skrill on June 7th. The player from Argentina made a deposit via cryptocurrency.
Later, the player informed us that his deposit had been received but he had issues with a bonus expiry due to the late deposit. Finally, he confirmed that all issues had been resolved and requested to close the complaint. The player from Sweden encountered problems with GGBet Casino. He initiated withdrawal requests that were rejected due to technical errors.