The player confirmed via email that her winnings were paid out. Things were a bit different for me during the withdrawal process. I tried to withdraw using the same methods I had used for previous withdrawals and deposits. However, they were not available, so I requested my money via bank transfer (wire transfer).

Player’s asking for a deposit refund.

Could you please send me your bank statement from the date of your first deposit up to today’s date? This will allow us to check for other casino transactions and ensure that the transactions you are claiming as deposits to FgFox Casino are the only possible options. Additionally, if you have any new facts or evidence that could assist in resolving this case, I kindly ask you to share them with both me and FgFox Casino. I believe you have access to transaction metadata such as card numbers, transaction IDs, timestamps, and unique identifiers within your incoming transactions. The player from Canada has requested two withdrawals a few days ago.

The casino decided to return the player’s funds to them, so the complaint was resolved. The player from Germany is highly dissatisfied with the overall casino experience and believes casino offers fake games. We rejected the complaint because the player didn’t respond to our messages and questions. The player’s deposit was not credited into his casino account for unknown reason. The complaint was closed as the player stopped responding.

• Despite his suggestions to remove 2FA from the first account to regain access, the casino had ignored these requests.
• From my side, all the money left from my Revolut bank account, and no other bank was involved.
• Following this, the player confirmed that the withdrawal had been successful.
• The issue was resolved as the player confirmed receiving all pending payments, including the final 644 Euros.
• This situation is indeed non-standard, and I’m grateful for the extra effort you’ve taken to investigate and resolve it for the player’s satisfaction.

Player’s not able to request a withdrawal.

I’m glad to hear that your issue has been successfully resolved. I will proceed to mark the complaint as “resolved” in our system. Therefore, I respectfully ask you to encourage the player to cooperate with us from your side. The recipients of transactions may differ depending on the payment method.

Player’s struggling to complete account verification.

• The player’s account got blocked due to registering from a restricted country.
• The player from Austria had not received his withdrawal initiated on October 31st, despite repeated inquiries.
• Although the withdrawal status was marked as ‘approved’, the funds were not sent due to an alleged technical error in the payment system.
• However, the player claims to have used only a single payment method, and the screenshots of the transaction details show no visible differences.
• The player confirmed the receipt of payments and expressed confidence in receiving the full amount in due course.

The complaint was resolved as the player received his money. The player from Germany is experiencing difficulties completing account verification and completing obligatory wagering of the deposits. The player confirmed he was able to successfully withdraw his funds. The player has deposited money into his account, but the funds seem to be lost.

The player from the Netherlands requested self-exclusion, however, the casino reopened his account. Eventually, the player came to an agreement with the casino and got a refund of half of his deposits. Even though we are convinced that the player should get back the full amount of his deposits, as per his request, we closed the complaint as resolved. The player from the Netherlands, who had developed a gambling addiction, claimed that FGfox had been negligent in managing his gambling behavior.

Player’s account closed due to supposed violation of terms.

However, the issue had been later resolved by Boomerang Bet’s customer support, and the player had been able to get a refund without any problems. Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Bulgaria had deposited €20 via Revolut to a casino, but the amount had not been credited to her account and her account had subsequently been blocked. After she submitted her complaint, she had been asked to provide additional details such as the payment receipt and the reason for the account block.

• We had advised the player to use payment methods exclusively under her name in the future.
• Honest casino, one of the most honest casinos I’ve ever played.
• She requested assistance in retrieving her winnings or her initial deposit.
• The player finally logged in without using a VPN and contacted support as instructed, leading to the verification being completed and payouts initiated.

Player’s withdrawal has been delayed.

The issue was resolved after 20 days, with the player confirming receipt of their payment. The player from Thailand attempted to withdraw 830 TRX (around $96) after fulfilling the casino’s wagering requirements. Although the withdrawal status was marked as ‘approved’, the funds were not sent due to an alleged technical error in the payment system. The funds were eventually received after 11 days without notice or explanation from the casino. The player from Japan had won a network tournament organized by Spinmatic but had not received the prize money for over two months despite multiple inquiries to the casino. After the player had submitted a complaint to us, we contacted the casino to verify the player’s winnings.