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She had also indicated that she was awaiting communication from the casino. The casino confirmed that technical difficulties were resolved and the player completed the verification process and withdrew his winnings. The player did not respond to further inquiries from the Complaints Team. We advised the player to wait for at least 14 days after requesting the withdrawal. No further response from the player was received, and the complaint was rejected due to inactivity.

Player’s withdrawal is delayed.

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He reported that the online casino had repeatedly cancelled his withdrawal requests without giving a valid reason. Despite having been fully verified and having successful withdrawals in the past, the player had struggled with the withdrawal of £300. We had advised the player to wait a few more days and keep us informed about any further developments. However, the player did not respond to our messages and questions, which led us to close the complaint due to lack of further information. A player from the United Kingdom had deposited £40 into their account but chose to withdraw after discovering negative reviews about the casino.

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The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled. After verification, the payment had been technically accepted but had not been received. The casino had claimed the withdrawal was successful on their end, but the player had not received the funds. The casino had asked for a bank statement, and the player had provided it. The casino then claimed that the account number the player had provided did not match the one they had on record.