The player was concerned about potential delays and discrepancies compared to the advertised limits and sought timely processing of the withdrawal. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation. Simply sign up now to grab your no-deposit bonus, schaanwald casino review and free chips bonus some of these rewards offer free spins on some specified slots. For Android devices, Powbet offers you the possibility to choose between two welcome bonuses.

Complaints about related Spinsy Casino

The casino had confirmed the successful transaction, and the issue had been marked as resolved. The player from Colombia initially had successful withdrawals but later faced difficulties due to additional verification requests from the online casino. The casino had asked the player to access his account without a VPN, which was impossible in his region. Despite his account having appeared as verified, a pending withdrawal of €200 had not been processed since December 8. The player had provided all necessary documentation showing his residence in Colombia.

• The player’s account got closed while he has a high remaining balance left on his account.
• I’ll go ahead and mark the complaint as “resolved” in our system.
• The Complaints Team intervened after the player confirmed that the issue had been resolved and the winnings had been paid.

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Player’s withdrawal is not being processed.

• After exceeding the recommended 14-day waiting period for withdrawal, the player finally received his money and the issue was marked as resolved by the complaints team.
• The player had also complained about the delay in the KYC verification process.
• We rejected the complaint because the player didn’t respond to our messages and questions.
• The player followed this advice and subsequently, the withdrawal issue was successfully resolved.

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The player confirmed receipt of their refund, and the complaint was then marked as resolved. The player from Germany had processed a withdrawal of 500 euros which was initially confirmed but not received as the transaction had disappeared from the banking records. The bank had suggested the casino could have canceled the transaction. The player had contacted the casino and was told to wait 3-5 days.

Player’s withdrawal has been delayed due to VPN-related verification.

The player had finally been able to request a withdrawal and after some delay, had successfully received their money. The issue had then been marked as ‘resolved’ by the Complaints Team. The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete.