We ended up closing the complaint as ‘unresolved’ because the casino failed to reply. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Moons. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Casino Moons, withdrawals, and other potential areas of concern.

The casino has not responded to the complaint, and it was closed as “unresolved”. Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 4 bonuses from Casino Moons in our database, and all offers are listed in the ‘Bonuses’ section. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness.

Since 2016, Pragmatic Play has developed dozens of games across all sectors of the industry, including live casinos. Its games are always sophisticated and work flawlessly across mobile devices. If you’re looking for a modern and innovative developer, games of Pragmatic play will more than fit the bill. Playtech is one of the older developers on the block, and their experience shines through. Playtech live casino games might sometimes feel old-fashioned, but they always work well and guarantee a professional experience. Playtech isn’t just an experienced developer; it’s well-trusted by sites across the net, and you’ll find its products all over the place.

Player is experiencing some issues.

Casino Moons provides you with multiple payment solutions to top your casino balance. These come in various forms but most of them will offer you quick and convenient transactions at just a few clicks, all of which you can do from your smartphone or tablet. The mobile website is easy to navigate and switching between the different pages is no hassle at all. Basically, the website presents you with the best games of multiple categories and you can look at more by scrolling down. The various menus are available by clicking the button at the top left corner.

Games and Software

Continue reading our Casino Moons review to find out more about this casino and determine if it’s the right fit for you. One of the most interesting things to come from the rise of live dealer casinos is the invention of live game shows. These aren’t games that came from the casino, but rather from television and pop culture. With these titles, you can be the contestant of your very own game show, whether it’s Wheel of Fortune, Who Wants to be a Millionaire or Deal or No Deal!

• Just as important as the presence of a good library of games is the technical quality of those games.
• At Casino Moons, the bare minimum for cashouts stands at $50, while the ceiling amounts to $4,000 per week.
• Luckily, Casino Moons is not all about compiling a portfolio of exhilarating games as it has much to offer when its scheme for rewarding its patrons is concerned.
• Despite the fact that its interface will be scaled down to fit the screen of your tablet or smartphone, you can still enjoy utmost playability and functionality.

Fairness and safety of Casino Moons

The player from South Africa had her winnings confiscated for an unknown reason. The casino decided to pay the player her winnings in full as a gesture of goodwill despite the fact her winnings were partly earned by betting bonus money. The player from South Africa had their real money winnings cancelled due to redeeming a promotional offer on top of them. The complaint was solved as the player successfully verified and withdrawn his winnings.

How to Choose the Best Live Casino Site For You

Although the bare minimum for deposits stands at $10, virtual players will only be allowed to cash out their profit from the mobile casino, provided that they have uploaded at least $25. At Casino Moons, the bare minimum for cashouts stands at $50, while the ceiling amounts to $4,000 per week. The player was able to receive his winnings and the complaint is resolved. The casino restored the player’s access to his gaming account and informed him that the issue was caused by a technical issue. The player from Australia has requested a withdrawal three weeks prior to submitting this complaint. After our intervention, we were able to help the player to get their winnings.

The player from South Africa is experiencing difficulties withdrawing his winnings due to ongoing verification. The player managed to receive his withdrawal and the complaint is resolved. The player from Japan tried to withdraw his winnings from the first deposit bonus, but the winnings were confiscated. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’. The player from Australia is experiencing difficulties withdrawing her winnings due to ongoing verification.

While being on the move, patrons of Casino Moons can also opt for a few pyramid video poker games as well. I would like the casino to provide proof that they are denying withdrawals from all users. If one deposit is abuse, then this casino is refusing to accept withdrawals from all users. I received the bonus, made one withdrawal, played with the balance, made another withdrawal, and had it forfeited for abuse of the bonus. If a single deposit leads to abuse, this casino refuses to withdraw money from all users. The player from France requested a withdrawal and the casino asked him to submit documents for additional verification.