Quickwin will do everything that’s possible to provide you with an effective solution to your issue as fast as possible. The player from Finland is dissatisfied with the withdrawal process. The player from Germany is dissatisfied with the withdrawal process. The player from Italy is dissatisfied with the withdrawal process. The player from Brazil has requested a withdrawal six days prior to submitting this complaint.

Player’s withdrawal has been delayed.

She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future assistance if needed. The player from Germany had been unable to withdraw her winnings of 350€ via a standard bank transfer, the same method she had used for deposits.

Player has unresolved withdrawal problems.

The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved. The player from Germany, who had self-excluded for protection, was able to deposit money into the casino, which violated Germany’s gambling laws.

• The player from New Zealand was unable to close their casino account despite multiple requests, as the casino insisted on a previous agreement for a $200 credit.
• The player from Greece faced delays in account verification since July 28, as the casino repeatedly rejected their transaction document.
• The player from Greece has requested a withdrawal prior to submitting this complaint.
• The Complaints Team had attempted to assist by reaching out for further information but received no response from the player.
• In fact, quick wins can be a valuable way of building momentum for longer-lasting changes.
• The player was asked to request withdrawals in lower amounts via credit/debit card, or via bank transfer.

Player’s withdrawal is being delayed due to alleged incorrect IBAN.

• After our advice to wait for 14 days since the withdrawal request, the player had confirmed the receipt of their funds.
• The possibility of watching live streams of your favourite sports and placing real-time bets using only your smartphone or tablet – what a dream.
• The player from Cyprus is not able to withdraw his winnings due to unfinished KYC.
• The Complaints Team marked the complaint as resolved and appreciated the player’s cooperation.
• Despite multiple attempts to complete the verification, the casino kept requesting to repeat the procedure and delayed withdrawal.

The complaint was marked as ‘resolved’ in the system, and the player was thanked for their cooperation. The player from Portugal won €230 after betting with a €10 deposit and requested a withdrawal that was promised within 72 hours, but it remained unprocessed despite repeated inquiries. He also accused the casino of past fraudulent behavior regarding a voided balance. After a lengthy process and expressing his dissatisfaction, the player confirmed that he had finally received his winnings.

Player’s winnings have been confiscated.

He was seeking help in a more strict execution of self-exclusion. The player also expressed a desire to recover his lost funds. We advised him on how to properly request self-exclusion and suggested using our Self-Exclusion Assistance Tool. However, since he had not informed the specific casino about his gambling problem, we were limited in the action we could take on his behalf. Despite extending the complaint period, the player did not provide additional information, leading us to reject the complaint as unjustified.

• Despite having used different methods, the player was still expecting to wait for a resolution.
• After reaching out to us for assistance, she had decided to continue communication directly with the casino due to perceived delay in our response.
• Interestingly, you can go back a long way and reactivate old contacts.
• The issue was resolved after the player confirmed that the case had been solved, and the complaint was marked as ‘resolved’ in the system.
• After the complaints team’s intervention, it was discovered that the player had entered the IBAN incorrectly.

Consequently, we agreed with the casino’s decision to close the account and the complaint was rejected. The player from Italy had been unable to withdraw his winnings due to the casino rejecting his verification documents. He had provided his credit card, ID, and proof of ownership of his bank account, but only the credit card was accepted. The player later admitted that he had used his mother’s details to open the account, which was a breach of the casino’s terms and conditions. We had informed him that this breach prevented us from assisting him further. Despite having extended the timer for response by 7 days, the player failed to respond, leading to the rejection of his complaint.